Your Customer Service Management Partner

About CX-Practice

Our Approach


We set-up to lead the much-needed change in both the way customers are perceived and, also to help organisations deliver the experiences their customers rightfully demand. After all, great service delivery should not be negotiable. To achieve this, we advise service providers on how best to go about optimizing the service delivery privileges extended to them by their customers. We also work closely with our clients on agreed interventions to ensure the implementations are seamless. We don't stop there either. We make sure value is derived by supporting our clients through the hand-holding process till they are able to thrive, and beyond, where necessary.



We are enthusiastic about Customer Experience Management, have been equipping ourselves for many years to ensure our clients continue to enjoy best-in-class experiences working with us, have an enviable track-record of great service, have excellent relationships with established technical partners with whom we have delivered value to clients across various industries, and, we guarantee quality. We want to give you the time and guidance you deserve.  Whether you’re seeking a strategic alliance with the right partner or a special skill-set or tool, call us today. Together we’ll create and refine your plan for success. We didn’t get there alone. And neither will you. 

Our Team

Our team comprises of seasoned Customer Service professionals whose experiences traverse Telecommunications, Banking, Insurance, Hospitality, Information Technology, Marketing, Psychology and Sales.